Terms and Conditions
1. CUSTOMER APPLICATION
Accurate information: Information provided by you in your application must be accurate and complete. You must inform Arpicosupercentre.com online if there’s a change to your details.
Delivery area: Orders for delivery to addresses that are not in the Arpicosupercentre.com online delivery area cannot be processed. We will let you know if your Delivery Address ceases to be in an area where Arpicosupercentre.com online delivers Goods.
Age Limit: Arpicosupercentre.com does not sell products for purchase by children, including children's products which are for purchase by adults. If you are under 18, you may use Arpicosupercentre.com only with the involvement of a parent or guardian.
Date of birth: If a date of birth is required by relevant state or territory liquor licensing laws for orders that contain alcohol and tobacco products, you’re required to provide this information at the time of registration, ordering or delivery.
2. PASSWORD AND SECURITY
When you register to use the Arpicosupercentre.com Site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting Customer Services immediately and you’re liable if your account is misused by an unauthorized person.
If Arpicosupercentre.com has reason to believe that there is likely to be a breach of security or misuse of the Arpicosupercentre.com Site, we may require you to change your password or we may suspend your account.
3. AVAILABILITY OF THE ARPICOSUPERCENTRE.COM SITE
Although Arpicosupercentre.com aims to offer you the best service possible, Arpicosupercentre.com makes no promise that the services at the Arpicosupercentre.com Site will meet your requirements. Arpicosupercentre.com cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to the Customer Services or by email at [email protected] and we will attempt to correct the fault as soon as we reasonably can.
Your access to the Arpicosupercentre.com Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Arpicosupercentre.com will attempt to restore the service as soon as it reasonably can.
Each delivery of the Goods is accompanied by a delivery note which shows the date of the Order, the Order number (if any), the type and quantity of the Goods (including the code number of the Goods, where applicable), special storage instructions (if any) and, if the Goods are being delivered by installments, the outstanding balance of Goods remaining to be delivered.
We are precluded by law from delivering any liquor items or meat items on poya holidays. Also our delivery service may also not be available on certain mercantile holidays in Sri Lanka, which holidays are decided at our discretion. We deliver only within the cities as identified in the Site. Upon delivery of the goods, the person accepting the goods ordered must sign the copy of the invoice. Provided however items delivered as provided herein cannot be returned or exchanged for any reason.
Anyone at the Delivery Address (or upon collection) who receives the Goods shall be presumed by Arpicosupercentre online to be authorized to receive the Goods. If the Order contains alcohol or tobacco products, Arpico online may request evidence that they are 18 years or older. If the person receiving the Goods is unable or unwilling to provide satisfactory evidence of proof of age, Arpico online may refuse to deliver the Goods. Arpico online may refuse to provide liquor to a person who is intoxicated or disorderly.
If there’s no one at the Delivery Address or no one of appropriate age to receive, sign and pay for the Order when the Goods are delivered, the Goods won’t be left at the Delivery Address. We’ll endeavor to contact you and may charge an additional delivery fee. A cancellation fee may also apply.
If the Order includes tobacco, liquor or other products where there’s a minimum age required to purchase, you must ensure that a person over the age of 18 years is available to accept these Goods. Delivery of liquor will be subject to liquor licensing requirements and will not be made to premises which are declared to be restricted areas or premises or to persons who are under 18 years of age or are intoxicated or disorderly.
Arpicosupercentre.com online sets from time to time a minimum order value. The minimum order value excludes the delivery fee. If required by Arpicosupercentre.comonline, you must pay the Delivery for each Order to Arpicosupercentre.com online.
Delivery will be done within the specified delivery grid and deliveries will not be done to locations outside this delivery grid.
5. PRICE OF GOODS AND PAYMENT
Additional fees: If charged by Arpicosupercentre.comonline in accordance with clause 4, you must pay any late cancellation fee or additional delivery fee.
Card fees: If charged by Arpicosupercentre.comonline, you must pay a credit or debit card processing fee.
Specials:Arpicosupercentre.comonline offers many catalogue specials and exclusive online specials, but please be aware some Arpico specials are not available at Arpicosupercentre.com online.
Total price of Goods: Goods in your Order are charged at the purchase price published at the time you submit you’re Order, and that appears on the Order confirmation, except:
- if a Good is out of stock, in which case you will be offered substitute goods;
- if you haven’t nominated that you won’t accept a substitute Good, the substitute Good will be charged at the lower of the original or the substitute price at the time the substitute Good is processed for your Order;
- If you have ordered a Good that is priced per kilo, in which case you’ll pay the lower of the per-kilo price at the time you place your Order and at the time your Order is processed.
- If you modify your Order, in which case all prices will update to the then-current prices.
Pricing Errors:Arpicosupercentre.com online reserves the right to amend any pricing errors displayed due to human error, computer malfunction or other reason. Arpicosupercentre.com online will notify you of any error in pricing and you may elect to not purchase any Good/s where the price has been corrected.
Tax invoice: Before or upon delivery of the Goods, we’ll provide you with appropriate billing documents with the total price for the Goods, including credits applied and any other fees.
Method of payment: At the time you place the Order, you’ll be required to select your payment method being online payment by credit and debit card. Unless otherwise agreed, in order to receive the Goods you have ordered, payment must be received by the selected payment method.
6. RISK AND TITLE IN THE GOODS
Risk and title in the Goods ordered passes to you upon delivery or collection. For liquor, the title passes directly from Liquor to you upon delivery or collection and payment.
Arpicosupercentre.com does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, Arpicosupercentre.com does not take title to the refunded item.
7. EXCLUDED SERVICES
The services provided by the Site do not include the provision of pharmaceutical items, computer or other necessary equipment to access the Site. To use the site you will require Internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone or other costs that you may incur.
8. PACKAGINGAND LABELLING OF GOODS
Arpicosupercentre.com online aims to provide up-to-date pictures and details of the Goods on our site. At times, the picture or details of the Goods may differ from the Goods actually supplied to you. Arpicosupercentre.com online does not warrant the accuracy of the information contained in the Product List, descriptions and pictures and recommends that you read labels carefully before consuming Goods.
Arpicosupercentre.comonline attempts to be as accurate as possible. However, Arpico does not warrant that product descriptions or other content of any Arpicosupercentre.com online Service is accurate, complete, reliable, current, or error-free. If a product offered by Arpico itself is not as described, your sole remedy is to return it in unused condition.
9. Intellectual property
The content of the Arpicosupercentre.com Site is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the Arpicosupercentre.com Site on a computer screen, store such content in electronic form on disk or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Arpicosupercentre.com Site without written permission from Arpicosupercentre.com.You acknowledge that any trademark or logos that appear on the online web site are owned by or licensed to our online or its related corporations, and that you must not do anything to prejudice the rights of the trademark owner or licensee to such trademark or logos.
You may not use the Arpicosupercentre.com Site for any of the following purposes:
- disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
- transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
- gaining unauthorized access to other computer systems
- interfering with any other person's use or enjoyment of the Arpicosupercentre.com Site
- breaching any laws concerning the use of public telecommunications networks
- interfering or disrupting networks or web sites connected to the Arpicosupercentre.com Site
- making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner
Arpicosupercentre.com reserves the right to refuse to post material on the Arpicosupercentre.com Site or to remove material already posted on the Arpicosupercentre.com Site.
You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:
- any claim by any third party that the use of the Arpicosupercentre.com Site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
- any claim by any third party that the use of the Arpicosupercentre.com Site by you infringes that third party's copyright or other intellectual property rights of whatever nature; and
- any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Arpicosupercentre.com Site by you.
11. Our Liability
The Arpicosupercentre.com Site is provided by Arpicosupercentre.com without any warranties or guarantees. You must bear the risks associated with the use of the Internet.
The Arpicosupercentre.com Site provides content from other Internet sites or resources and while Arpicosupercentre.com tries to ensure that material included on the Arpicosupercentre.com Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Arpicosupercentre.com will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Arpicosupercentre.com Site. If Arpicosupercentre.com is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.
In particular, we disclaim all liabilities in connection with the following:
- incompatibility of the Arpicosupercentre.com Site with any of your equipment, software or telecommunications links
- technical problems including errors or interruptions of the Arpicosupercentre.com Site
- unsuitability, unreliability or inaccuracy of the Arpicosupercentre.com Site
- inadequacy of the Arpicosupercentre.com site to meet your requirements
To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Site. Nothing in this paragraph 11 applies to our statutory liability in respect of products sold through the Site. Nothing in these Terms and Conditions shall exclude our liability for personal injury or death caused by its negligence. Our acceptance of an order takes place on dispatch of the order, at which point the purchase contract will be made and you will be charged for your order.
We shall not be liable for any delay or failure to perform obligations under these Terms and Conditions or any transaction arising there from due to causes beyond our reasonable control and without fault or negligence on our part, including but not limited to:
Acts of God such as earthquake, fire, explosion, storm, flood or other adverse weather conditions;
Force majeure such as war, riots, civil disorder, terrorism, strikes, lockouts or other industrial action, confiscation or other action by government agencies.
12. THIRD PARTY WEBSITES, CONTENT, PRODUCTS AND SERVICES
The Site provides links to Web sites and access to content, products and services from third parties, including users, advertisers, affiliates and sponsors of the Site. You agree that We are not responsible for the availability of, and content provided on, third party Web sites. You should refer to the policies posted by other Web sites regarding privacy and other topics before you use them. You agree that we are not responsible for third party content accessible through the Site, including opinions, advice, statements and advertisements, and understand that you bear all risks associated with the use of such content.
If you choose to purchase any products or services from a third party, your relationship is directly with the third party. You agree that Arpicosupercentre.com online not responsible for:
(a) The quality of third party products or services; and
(b) Fulfilling any of the terms of your agreement with the seller, including delivery of products or services and warranty obligations related to purchased products or services. You agree that we are not responsible for any loss or damage of any sort you may incur from dealing with any third party.
13. INTERNATIONAL USE
Arpicosupercentre.com makes no promise that materials on the Arpicosupercentre.com Site are appropriate or available for use in locations outside the Sri Lanka, and accessing the Arpicosupercentre.com Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the Sri Lanka, you do so on your own initiative and are responsible for compliance with local laws.
14. APPLICABLE LAW
All matters relating to your access to, and use of, the Site shall be governed by laws of the Sri Lanka. Any legal action or proceeding relating to your access to, or use of, the Site shall be instituted in a competent court in Sri Lanka.
15. ADVERTISING AND SPONSORSHIP
Part of the Arpicosupercentre.com Site may contain advertising and sponsorship. Advertisers and Sponsors are responsible for ensuring that material submitted for inclusion on the Arpicosupercentre.com Site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.
16. OUR RIGHT TO SUSPEND OR CANCEL YOUR REGISTRATION
Arpicosupercentre.com may suspend or cancel your registration immediately at our reasonable discretion or
If you breach any of your obligations under these Terms and Conditions.
You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using the Arpicosupercentre.com Site.
The suspension or cancellation of your registration and your right to use the Arpicosupercentre.com Site shall not affect either party's rights or liabilities.
Paragraphs 9, 10 and 11 of these Terms and Conditions shall survive cancellation.
Arpicosupercentre.com online may add to, delete or otherwise change any of the terms and conditions from time to time without giving notice to you.
Arpico updates product assortments on a regular basis as a result of a variety of factors (color, design, etc), including, but not limited to, market and competitive forces, and reserves the right to change product assortment at any time without notice
We use the term item to describe a single product listing. Items are similar to products, but we assume that products can occur in multiple variations. These variations, product variants - differ by color, material, pattern, or size.
You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.
If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
If you breach these Terms and Conditions and Arpicosupercentre.com ignores this, Arpicosupercentre.com will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
Arpicosupercentre.com shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.
Arpicosupercentre.comonline may give notice to you by email, conventional mail or notice on theArpicosupercentre.comonline site.
20. PROHIBITED CONTENT AND ACTIVITIES
Our Services may be used only for lawful purposes. We reserve the right to restrict or remove any and all uses or Content that we determine in our sole discretion is harmful to our systems, network, reputation, or goodwill, to other Arpicosupercentre.com customers, or to any third party. The following non-exhaustive list details the kinds of conduct or Content that are prohibited:
- The upload, download, or transmission of any Content that would violate, or would facilitate the violation of, any applicable law, regulation, or Amazon.com rule or policy
- The upload, download, or transmission of any Content that infringes the intellectual property rights or other proprietary rights of others, including, without limitation, copyright, trademark, patent, or trade secrets
- The upload, download, or transmission of any Content that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory, or otherwise objectionable
- The upload, download, or transmission of any harmful Content, including, without limitation, viruses, Trojan horses, worms, time bombs, cancelbots, or any other computer programming routines that may damage, interfere with, surreptitiously intercept, or expropriate any system, program, data, or personal information
- The upload, download, or transmission of any Content offering or disseminating fraudulent goods, services, schemes, or promotions (e.g., make-money-fast schemes, chain letters, pyramid schemes)
- The upload, download, or transmission of any domain names, URLs, or hyperlinks
- The use of the Service for commercial purposes such as advertising, promotion, solicitation, or other illegal or illicit activities.
- The impersonation of any person or entity or forging of any e-mail communication or any part of a message
21. ELECTRONIC COMMUNICATIONS
When you use any Arpico Service, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you in a variety of ways, such as by e-mail, text, in-app push notices, or by posting notices and messages on this site or through the other Arpico Services, such as our Message Center. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
You agree to defend, indemnify and hold harmless us, our officers, directors, employees, suppliers and agents from and against any and all claims, liabilities, damages, losses or expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with your access to or use of the Site.
Your payments are going through Secure Payment Site operated by The Hongkong and Shanghai Banking Corporation Limited (HSBC) and Nations Trust Bank (NTB). Your card details will be securely transmitted to the Bank for transaction authorization using SSL 128bit encryption. All payments will be accepted in US Dollars for orders placed from abroad and Sri Lankan Rupees or US Dollars for orders placed from Sri Lanka based on customer selection.
25. FMCG promotion
Discount applicable on purchases upto Rs.25,000 per card member. Discount applicable on a minimum purchase of Rs.2,500. Discount applicable for 5 items or 5kg of a single product or less. Abuse of promotion in any way may lead to the discount being reversed and appearing in your card statement as a purchase. Promotion is subject to allocated promotional stock and maybe subject to the promotion being stopped without notice. In the case of any dispute, the decisions taken by NTB and Arpico is final